Heritage University is excited to team up with PCI (Publishing Concepts Inc.) to publish our first ever Heritage Alumni Directory. PCI has roots in the publishing business for more than 85 years and dates back to the nation’s first publisher of alumni directories, Rockwell F. Clancy Company. PCI has been incorporated under the PCI name since 1982 and is a privately held, family run business. We are excited to partner with PCI to offer our alumni this unique opportunity to connect with each other and help the university verify the accuracy of our alumni data. In the coming months, PCI will be reaching out to you with postcards, e-mails, and phone calls requesting your assistance to update your contact information. We highly encourage you to respond to these communications and appreciate your help in making this project a success!

Here are some important questions and answers related to this project. If you have further questions, please contact Alumni Connections at (509)865-8644 or alumni@heritage.edu.

I received an email/postcard/phone call from a company asking for my personal information. They said they were working on a directory for Heritage University. Is this a legitimate project, or is it a scam?

We have partnered with PCI (also known as Publishing Concepts) to produce our new alumni directory. PCI is a company located in Dallas, TX and Chesapeake, VA that publishes directories for educational institutions, fraternities, sororities and military organizations across the nation. This project allows Heritage University to receive important updates to our database so we know more about our alumni and how we can better serve you and future alumni.

How do I know my information will only be used for directory purposes?

Heritage University has a contractual agreement with PCI that states:

  1. The names, addresses and information provided to PCI by Heritage University for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.
  2. The Directory will be made available only to alumni of Heritage University. Upon completion of the project, PCI will return to Heritage University any and all electronic files that have been supplied to Heritage University or produced by PCI in connection with the production of the Directory.

I would like to verify and update my information. How may I do this?

If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the Heritage University project. The representative will verify all the information we have on file for you and make any updates where needed.

If you have received an email with an embedded link, you may go to the online site to review your information. If you have questions, you may call PCI’s customer service desk at 1.800.982.1590.

Can anyone purchase a directory?

The Heritage University Alumni Directory Publication is available for sale only to Heritage University alumni.

When will I receive my directory?

The total duration of the directory project is about 12 months. Since we will be beginning the project in May 2018 the directories will be distributed in May 2019.

Can I choose some or all of my information not to be printed in the directory?

When you call to update your information, you can tell the representative what information you would prefer to have excluded. You may also communicate this information to the PCI customer service desk (1.800.982.1590) or to the Institution.

I ordered a directory/package over the phone and would like to cancel my order. How do I do this?

Call the PCI customer service help desk at 1.800.982.1590, and they will take care of this for you.