Heritage University Promotes Crystal Sampson to Vice President of Operations and Chief of Staff

Crystal Sampson
FOR IMMEDIATE RELEASE
Heritage University Promotes Crystal Sampson to Vice President of Operations and Chief of Staff
Toppenish, Wash. — Heritage University announced the promotion of Crystal Sampson to Vice President of Operations and Chief of Staff to the President, a milestone appointment that reflects both her leadership and the university’s commitment to representation and community-centered governance. With this promotion, Sampson becomes the first enrolled member of the Yakama Nation to hold the title of Vice President at Heritage University.
Crystal Sampson is the daughter of Atwai Melvin Roger Sampson, a nationally respected leader in Native American affairs who served for 18 years as Chairman of the Yakama Nation Tribal Council. He played an instrumental role in the founding of Heritage University and demonstrated a steadfast commitment to education by helping establish scholarships supporting Native American programs. Her mother, Betty Sampson, is regarded as one of the matriarchs of Heritage University, having faithfully served as executive assistant to each of the institution’s four presidents.
Sampson joined Heritage University in August 2023 as the Director of Human Resources. Before coming to Heritage, she held a series of managerial positions of increasing responsibility, including: accounting manager for the Yakama Nation in Toppenish, Wash.; human resources manager at Yakama Nation Housing Authority, also in Toppenish; office manager overseeing accounting operations as well as assisting the general manager for Yakama Forest Products; and interim manager during an expansion of Legends Casino Hotel. Before working for the Yakama Nation, Sampson spent nineteen years in various management positions at Costco Wholesale in six different states, including corporate accounting at Costco headquarters in Issaquah, Washington. She earned a B.S. and an A.A. in business administration from Haskell Indian Nations University in Lawrence, Kan.
Since joining Heritage University, Sampson has played a pivotal role in advancing institutional operations and strategy. President Chris Gilmer noted that the promotion formalizes responsibilities Sampson has effectively carried out since his arrival at the university. “Crystal has been a trusted partner in leadership from day one,” said President Gilmer. “She brings nearly 20 years of executive leadership experience from Costco, along with invaluable service within the Yakama Nation’s administration. Her insight, integrity, and deep understanding of our community make Heritage stronger every day.”
In her expanded role, Sampson will continue to oversee university operations while serving as a key advisor to the president, helping align strategic priorities at Heritage’s campus in Toppenish and co-chairing a management team overseeing its regional site in Kennewick, Wash. Gilmer emphasized that her promotion is both a recognition of her contributions and a reflection of Heritage’s values.
“Crystal’s leadership mirrors the community we serve,” Gilmer added. “Her promotion strengthens our relationships with tribal nations and ensures that our decision-making is informed by lived experience, cultural knowledge, and a deep commitment to our mission.”
Sampson said she is deeply grateful for the opportunity to serve Heritage University in this role. “It is an honor to support our students, faculty, and staff, and to help advance a mission that reflects my values, my professional journey, and my commitment to the communities we serve,” said Sampson. “My experiences in tribal government, higher education, and corporate leadership have prepared me to lead with accountability, collaboration, and care. I look forward to continuing this work alongside campus and community partners as we strengthen Heritage’s impact for future generations.”
Sampson’s promotion is part of President Gilmer’s intentional effort to strengthen and diversify Heritage University’s leadership. Of the university’s six most recent promotions, five were awarded to women, including four women of color. “Each individual was selected based on their exceptional qualifications and proven leadership,” said Dr. Gilmer. “At the same time, I have been deliberate in advancing leaders who reflect the students and communities we serve, furthering our mission and empowering the university’s future.”
For more information, please contact Davidson Mance, media relations coordinator at (509) 969-6084 or mance_d@heritage.edu.
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