Student Consumer Complaint Process

Student Consumer Complaint Process

Since July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “program Integrity Rule”) have been in place.

The Program Integrity Rule requires, among other things, that each college or university authorized to offer post-secondary education in one or more states ensure access to a compliant process that will permit student consumers to address the following:

  1. Alleged violations of state consumer protection laws that include but are not limited to fraud and false advertising;
  2. Alleged violations of state law or rules relating to the licensure of post-secondary institutions; and
  3. Complaints relating to the quality of education or other State or accreditation requirements.

Heritage University, as an institution authorized to provide post-secondary education in the State of Washington, is committed to full compliance with the Program Integrity Rule, and provides this information to the students: Grievance Procedures.

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit for information regarding the WSAC complaint process.

For internal Grievance Procedures, please see the Office of Disability Services.